200 FAQ

How to go through the shoulder bag customization?

Sofie Bag Co., Ltd. works shoulder-to-shoulder with you to customize the products to your needs and objectives. First of all, we will perform a needs assessment. Designers...

How to go through the shoulder bag customization?

How long is the warranty period of shoulder bag?

Shoulder bag warranty starts on the day of purchase and runs for certain time. If it is defective during the warranty period, we will repair or replace it free of charge...

How long is the warranty period of shoulder bag?

How to extend shoulder bag warranty?

If you want to extend the warranty for shoulder bag, please consult our Customer Service for detailed information. An extended warranty is repair coverage that...

How to extend shoulder bag warranty?

Can shoulder bag be customized?

Yes, Sofie Bag Co., Ltd. can provide customized service regarding our product - shoulder bag. In the world of unified products or services, customers have started...

Can shoulder bag be customized?

Can shoulder bag be made by any shape, size, color, spec. or material?

Based on the internal structure, properties of the product, or other technical reasons, some parts of the product can't be changed or customized very easily. We...

Can shoulder bag be made by any shape, size, color, spec. or material?

What kind of packing is provided for shoulder bag?

Sofie Bag Co., Ltd. will apply the most reliable packing method based on the international standard. We apply the highest-quality materials to pack shoulder bag,...

What kind of packing is provided for shoulder bag?

Is shoulder bag tested before shipment?

Yes. shoulder bag will be tested before being delivered. Quality control tests are performed at various stages and the final quality test before shipping is primarily...

Is shoulder bag tested before shipment?

How to pay for shoulder bag?

Based on the market standard, there are various ways for customers to pay for the order. It is suggested that you contact our service team. The payment method acceptable...

How to pay for shoulder bag?

Does shoulder bag have warranty period?

Sofie Bag Co., Ltd. hopes you are satisfied with the purchase. If your product needs repair during the warranty period, please call us. Your satisfaction with the...

Does shoulder bag have warranty period?

What to do if it is incomplete shoulder bag delivery?

Please contact Sofie Bag Co., Ltd. Customer Service if you receive incomplete shoulder bag delivery. We will start a formal inquiry in this regard instantly. If it is our mistake...

What to do if it is incomplete shoulder bag delivery?

What should I do once I receive shoulder bag imperfections?

Sofie Bag Co., Ltd. has set up some regulations and plans to deal with such an issue. Once you receive the shoulder bag and find it imperfect, please notify us the first time...

What should I do once I receive shoulder bag imperfections?

Where to get help if shoulder bag gets problem during the use?

Generally, we offer shoulder bag along with warranty service, within a limited period. Within the warranty period, if there is any quality problem due to poor workmanship...

Where to get help if shoulder bag gets problem during the use?

Can we arrange the shoulder bag shipment by ourselves or by our agent?

Yes. Customers can arrange the shoulder bag shipment by themselves or by their own agent. Typically, Sofie Bag Co., Ltd. will arrange the shipping of orders via...

Can we arrange the shoulder bag shipment by ourselves or by our agent?

Can our logo or company name be printed on shoulder bag?

Sofie Bag Co., Ltd. can print your logo or company name on shoulder bag. With professional staff and strong technical strength, we can do custom service to satisfy your needs...

How can I track my shoulder bag?

At Sofie Bag Co., Ltd., we work with reliable logistics companies who offer timely, safe, and transparent shipment service. After your shipment is delivered, we...

How can I track my shoulder bag?

If you face all those problem, just call us and we will give you a simple way to do it.

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